We're here to help and answer any questions you might have
We're here to help you on your wellness journey. Our dedicated team of customer support specialists is available to answer your questions about our products, provide guidance on usage, and assist with any concerns you may have. Whether you're a first-time customer or a long-time supporter, we're committed to providing you with the best possible service.
Aurherbs Corporate Office
India
Our corporate office is located in the heart of India, where we oversee all aspects of our operations from product development to quality control. While we primarily serve customers through our online platform, we welcome business inquiries and partnership opportunities.
+91 6283503595
Mon-Sat: 9:00 AM - 6:00 PM
Our customer support team is available during business hours to assist you with product inquiries, order status, and technical support. For urgent matters outside business hours, please leave a message and we'll respond promptly the next business day.
auraherbsmeds@gmail.com
We typically respond to email inquiries within 24 hours during business days. For detailed product information, bulk orders, or business partnerships, email is often the best way to reach us as it allows us to provide comprehensive responses.
Have a question about our products or need assistance with your order? Fill out the form below and our team will get back to you as soon as possible. We're committed to providing you with the information and support you need to make informed decisions about your health and wellness.
We understand that you may have questions about our products, services, and policies. Below are answers to some of the most commonly asked questions. If you don't find the information you're looking for, please don't hesitate to contact us directly.
We typically process orders within 24-48 hours. Delivery times vary by location, usually 3-5 business days within India. For international shipments, delivery can take 7-14 business days depending on the destination. We use reliable courier services to ensure your products reach you safely and on time.
Yes, we ship to select international locations. Shipping times and costs vary by destination. We currently serve customers in major countries and are expanding our international reach. Please contact us for specific shipping information to your location, including costs and delivery timeframes.
We accept returns as per Amazon return policy. Products must be unopened and in original packaging. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not satisfied, we'll work with you to resolve any issues.
Yes, all our products are FSSAI, GMP certified and approved by the Ministry of AYUSH. We maintain the highest standards of quality and safety. Our manufacturing facilities are regularly inspected and our products undergo rigorous testing to ensure they meet all regulatory requirements.
Each product comes with detailed usage instructions. Generally, our tonics should be taken with warm water, preferably on an empty stomach. Our oils should be applied externally with gentle massage. For best results, use consistently as directed and consult with a healthcare professional if you have specific health concerns.
Our products are made from natural ingredients and are generally safe for most people. However, we recommend consulting with a healthcare professional before starting any new supplement, especially if you're pregnant, nursing, have existing health conditions, or are taking medications.